In the hour after a minor collision
Five things to do, before you even think about the repair.
Accidents and insurance: your body shop in Geneva
AZ Carrosserie Sàrl repairs car bodywork in Geneva after a minor collision and follows up the claim with your insurer. After the impact, fill in the accident report on the spot, photograph the damage and have nothing repaired before the car has been seen. Then send your quote request with the name of your insurer.
A door opened against your wing in a parking space. The damage is done, and one question comes before all the others: who tells the insurer, and when?
Should you call your insurer or the body shop first?
You will make both calls anyway. The order, however, decides what you will have to carry yourself.
What we do, and what only you can check
We take charge of the claim. The terms of your policy, however, are yours alone.
What to do at the scene after a minor collision
Fill in the European Accident Statement with the other driver, on the spot. The form includes a sketch of the situation and, if there are any, the names and addresses of witnesses. Take photos as well. Signing the statement does not mean admitting liability: your signature confirms that the facts written down are accurate. Source: Valais cantonal police, “Constat européen d’accident : mode d’emploi” (in French), accessed on 01.10.2026.
If nobody is injured, you do not have to call the police. Call them if someone is injured, or if one of the drivers asks for it. Source: Valais cantonal police, same press release (in French), published on 13.06.2023, accessed on 01.10.2026.
Did you hit a parked car with nobody in it? The Road Traffic Act requires you to inform the injured party straight away, giving your name and address. If that is impossible, you must inform the police without delay. Source: Federal Road Traffic Act (SVG/LCR), Art. 51 (in French), accessed on 01.10.2026.
Then have nothing repaired before the car has been seen. Report the claim, leave the car as it is, and send your quote request with the name of your insurer.
Official AXA partner
AZ Carrosserie is an official AXA partner. Insured with AXA? You are already in the network.
After an accident, the claim is reported to your insurer and the inspection of the car is followed up for you. With AXA, as with the other insurers.
Which insurance pays for the repair?
When the other driver is responsible for the collision, their third-party liability insurance covers the damage caused to your car. In Switzerland, drivers are required by law to take out this insurance; damage to your own vehicle falls under casco cover (comprehensive cover). Source: Swiss Insurance Association, “Assurance automobile : tendances et tarifs” (in French), accessed on 01.10.2026.
Partial casco cover pays for hail, storms, broken glass, theft and collisions with wild animals. Full casco cover adds collision damage, whoever caused it. Source: La Mobilière, “Casco complète ou casco partielle” (in French), accessed on 01.10.2026.
The excess is the part of the damage you pay yourself. The amount is set in your policy, and some policies vary it depending on whether the repair is carried out within the insurer’s partner network or outside it. Source: Zurich, “Qu’est-ce que le Zurich Repair Network?” (in French), accessed on 01.10.2026. When your own casco cover pays, your choice of body shop therefore depends on your terms.
When the other driver is responsible, you choose your body shop: their third-party liability insurer cannot impose a garage on you, as you have no contract with it. Source: JuriUp, legal question on an insurer imposing a garage for repairs (in French), updated on 05.08.2026, accessed on 20.10.2026. The details: Accident that was not your fault?
If anything is unclear, call us: we will go through it with you before anything is committed.
Car body repair quote after an accident
You photograph the damage, mark the affected area on a diagram and receive the quote. You do not need to know any workshop jargon. The quote is free, and it reaches you in writing. Reporting to your insurer and following up the inspection start from there: you do not have to handle them yourself.
Address and drop-off hours
Avenue Pictet-de-Rochemont 33ter, 1207 Genève, in Eaux-Vives. Hours: Monday to Friday, 7.30 am – 12 noon and 1 pm – 5.30 pm.
Also worth reading: Chipped windscreen · A scratch on a door · Paintless dent repair